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Industrias Ideal Case Study

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Case Studies

Industrias Ideal Found Comfort in Implementing Mitel’s Solutions

Industrias Ideal Case Study

Industrias Ideal shows how comfortable they are with the efficient communication Mitel provides.

Located in Naucalpan, Estado de Mexico, and founded in 1925, Industrias Ideal manufactures chairs and seats for theaters and public spaces with a high standard of quality, combining comfort and aesthetic. "We have a commitment to quality and innovation, and to achieve these goals we need suppliers that go beyond the usual commercial exchange. Our operation, based in three cities and two countries, requires us to have efficient and accessible communication. Technological solutions like Mitel unified communications have allowed a fundamental change in the way we communicate and develop our work, internally and externally," said Carlos Villaseñor Valle, IT Corporate Manager at Industrias Ideal.

“The manufacturing industry does not allow errors or excessive waste in the production process, which is why this kind of companies need a communication system that allows them to maintain a high standard of effectiveness, efficiency and quality,” said Rafael Fernández Corro, Regional Manager for Mitel.

The solution implemented with Mitel Ideal Industries was installed by Fandis consultants. “The installation was done as a complement to the project that began with the San Diego office. This experience showed us that it was a good investment to change the communication system that we had in Mexico and allowed us to have accessible communication costs with a perceptible increase in employee productivity, “Villasenor said.

According to Fernandez, the installation includes 130 Mitel IP phones connected in four locations, and Mitel Mobility for mobile devices.

The installation includes 130 Mitel IP phones connected in three locations, and Mitel Mobility for mobile devices.

A better communication to be more comfortable with the results

Villaseñor explained the concrete benefits of implementing Mitel solutions: "We noticed an immediate improvement in the speed of our communications system. We even received reports faster. The implementation required only a small amount of training for employees, who were ready to work straight away with the new technology. Internal maintenance is easily met and major maintenance is only requested externally if it is something serious. Also, this is one of the best customer services we receive.”

The convenience of Mitel´s solutions is an example of a reliable, unified, economically efficient and top of the line technology that any company can have. While there are many factors involved, an important one is to create a business alliance with experience and the ability and fairness between technology and men, to ensure success in Unified Communications.

“WE FOUND FEATURES THAT HELPED US OPTIMIZE OUR COSTS. WE STARTED WITH A BASIC INSTALLATION PROCESS AND WE ADDED TECHNOLOGY THAT ALLOWED US TO MAKE A CALL TO LATIN AMERICA AT A SIMILAR COST OF A LOCAL CALL, AS WELL AS IMPROVING
OUR CONFERENCE CONNECTIONS.”

Fernando Villaseñor Valle
IT Corporate Manager
Industrias Ideal

Reto:

Replace the outdated communication system in Mexico with one that accommodates the modern features of IP telephony, and take advantage of the benefits provided by the offices in San Diego.

Solución:

The Mitel IP System with 130 Mitel phones connected in three locations, and Mitel Mobility for mobile devices. The Mitel models are IP115, IP230 and IP560.

Beneficios:

  • Better connectivity
  • Fewer missed callss
  • Greater stability
  • Reliable, efficient and accessible
    communication

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