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Utah State University Selects ShoreTel for Campus-Wide Unified Communications

University installs ShoreTel’s full suite of business communication and collaboration solutions to improve productivity and reduce costs
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SUNNYVALE, Calif. – Aug. 5, 2013 – ShoreTel® (NASDAQ: SHOR), the leading provider of unified communications systems including business phone systems, applications and mobile UC solutions, today announced Utah State University™ has begun implementing and using ShoreTel integrated business communications solutions to serve thousands of academic and administrative staff members.

Utah State University (USU) is a public research university with 29,000 students, offering top-notch academics, nationally recognized research, and Division I athletics. The university was looking for a new solution to replace their outdated system and selected ShoreTel because of its low cost of ownership, ease of use and overall ease of deployment and maintenance.

USU purchased the full portfolio of ShoreTel offerings including the ShoreTel IP-PBX solution with integrated unified communications, ShoreTel Enterprise Contact Center (ECC), ShoreTel Mobility, and ShoreTel Conferencing along with implementation and professional services. The UC and contact center installs are complete across 3,600 phones, and the roll-out of mobility and conferencing is currently taking place.

“ShoreTel was less expensive to purchase and install than other UC providers, and we are seeing other cost benefits as well,” said Amy Kitchen, business officer, information technology at USU. “ShoreTel is easy to administer and does not require the IT man power of other solutions, since users can do many tasks on their own. Along that same theme, the solution is so simple to use. Initially staff were skeptical about having to learn a new system, but the feedback has been very positive and everyone loves its ease of use.”

Continues Kitchen: “We’ve seen enhanced employee productivity since installing ShoreTel just by using ShoreTel Communicator, since there are so many functions that can happen within this one tool. Another huge time saver is having a full faculty and staff directory at our fingertips – no more flipping through a paper copy phone directory or navigating our website to pull extensions. Now users open ShoreTel Communicator, search for the person they need to call, and with one click, the phone is dialing!”

“Utah State University is our newest education customer, joining a roster of 1,400 schools, colleges and universities around the globe,” said Don Joos, senior vice president of business operations at ShoreTel. “The ShoreTel solution provides USU and all of our constituents with more efficient communication capabilities, freeing IT resources while delivering the lowest total cost of ownership in the industry.”

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in Austin, Texas, the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit or call 1-800-425-9385.

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