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ShoreTel appoints Value-Added Distributor for Belgium and Luxemburg

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SUNNYVALE, CA, December 11, 2006 - ShoreTel, Inc., the fastest growing IP PBX company worldwide and the leader in customer satisfaction, continues to expand its operations in Europe with the announcement today of the appointment DISSIP NV-SA as its distribution partner in Belgium and Luxemburg.

DISSIP, a value-added distributor with a wealth of experience in IPT, channel recruitment and support will distribute ShoreTel's unique IP PBX to resellers, system integrators and channel partners in addition to providing them with technical support and product training.

Being as obsessed with customer satisfaction as it is with revenue and profit, ShoreTel has chosen to implement a two tier distribution model in most of Europe as it is convinced this is the best structure to ensure that its customers are not only satisfied - but are delighted with the company's products and services.

"We are excited to be partnering with DISSIP, a distribution partner committed to providing its business partners with service and support levels similar to those of our own organization" stated Geoff Gudgion, ShoreTel's EMEA Managing Director.

The ShoreTel system is a fully distributed IP phone system with no single point of failure. Call management is provided by ShoreGear Voice Switches - highly reliable, intelligent devices that unify communications across multiple enterprise locations. Voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your IP network. The result is a single-image system across all geographies, with complete feature transparency. The days of multiple PBXs, voice mail systems, automated attendants, and ACD systems are over. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class. The integrated IP phone system scales seamlessly from 1 to 10,000 users.

"ShoreTel's two tier distribution model, combined with its innovative product range and customer satisfaction ethos, should enable the company to grow its market share in Europe at similar levels to its impressive US growth rates" commented Keith Humphreys, Managing Consultant of EuroLAN Research.

In addition to stocking the entire range of ShoreTel IP PBX products DISSIP will provide its reseller partners with consultancy, installation, technical support and detailed product training.

In commenting on their appointment as ShoreTel's preferred distribution partner in Belgium and Luxemburg, Bert Claessens and co-founder of the company stated, "DISSIP is only interested in distributing the most advanced VoIP technologies and applications. We have no interest in adapted legacy systems, but want to invest in state-of-the-art, future driven technology that is easy to install and use and provides its users with optimum functionality and real value for money."


DISSIP is a specialist value-added distributor founded by IT business veterans Bert Claessens and Francis Van Eerdenbrugh, to distribute leading-edge IP and wireless network products and services to a wide range of resellers, system integrators and channel partners in Belgium and Luxemburg. The company's demonstration room is available to its resellers and their clients for pre-set or customized product demonstrations. For additional information contact Bert Claessens on +32 2 721 44 62 or

About ShoreTel, Inc.

ShoreTel is the fastest growing IP PBX company worldwide and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding VoIP market with technological advances and sales that are doubling year over year. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select, worldwide group of channel partners provide top-notch service and support. For more information, visit or call Bruce Reid at Zonic Group on +44 (0)1672 811 544

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