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Customer Satisfaction is the Name of the Game

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For ShoreTel, this exciting week kicked off with an awards dinner held by independent research group Nemertes Research, where ShoreTel received the Best IP Telephony Provider award for the sixth year in a row, and culminated at the Moscone Center for VoiceCon San Francisco.

On Monday night, I sat in a banquet room alongside competitors and colleagues and listened to Nemertes analysts present the results of studies that analyzed the views and experiences of actual UC customers.

When you work in an environment that champions a particular value, having that value verified and confirmed by a third party is truly rewarding. ShoreTel has always prided itself on delivering excellent customer service, and receiving the Nemertes award like the Nemertes one validates ShoreTel’s continued focus on solving our customers’ real-world business challenges.

Learn more about ShoreTel’s Nemertes PilotHouse award win with interviews from Irwin Lazar, Vice President, Communications Research, Nemertes Research; Kevin Gavin, VP of Marketing, ShoreTel; and Walt Weisner, VP of Global Services, ShoreTel.

One of ShoreTel’s satisfied customers – Bill Schlough, CIO for the San Francisco Giants, participated in a user forum at VoiceCon San Francisco along with Jamie Libow of Travelers, Walter Curd of Maxim Integrated Products, Randy Paine of the Arlington Chamber of Commerce and Arthur Brant of Abilene Christian University.

These gentlemen discussed their experiences migrating to new communication infrastructures and what went into their decision-making processes. It was refreshing to hear them talk about the varying needs of their organizations and what features resonated within each.

This is even more reason why ShoreTel’s “brilliantly simple” approach to UC is such a key differentiator from our competitors. We make it brilliantly simple for our customers to get exactly what they need without having to spend money on unnecessary features.

Check out our VoiceCon photos, and if you missed the opportunity to learn how ShoreTel can help you untangle complexity, request a demonstration and we'd be happy to show you more.

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