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Welcome to the ShoreTel Blog

Three Ways to Protect Customer Privacy While Leveraging Big Data
mai 25, 2017
Written by Tim Prugar, Director of Customer Success
​ In this day and age, it is growing increasingly difficult to have an interaction with a brand or product that isn’t in some way driven by data. Big Data drives the advertisements we see, the cabs we hail, and even the prices of flights we take. The dependence on Big Data to drive marketing and...
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hands working on a laptop computer with map of world
mai 23, 2017
Written by Pam Bednarczyk, Content Marketing Manager
The dispersed workforce is one of the most important business trends of the last several decades. Technology now makes it possible for organizations to grow far beyond their local roots and employ workers around the world, each of whom brings a vastly different experience, skill set and perspective...
image of question mark
mai 18, 2017
Written by Pam Bednarczyk, Content Marketing Manager
​ The best way for companies to keep their customers coming back is to resolve problems on the first contact. More than 80% of consumers who switched from one provider to another because of poor service said they would have stayed if their issue had been addressed on the first try, according to...
The ShoreTel Teamwork Social Media Contest
mai 16, 2017
Written by Pam Bednarczyk, Content Marketing Manager
On May 2, we kicked off a social media contest seeking the best tips and ideas to improve personal or team productivity at work. Lots of great suggestions were shared on our ShoreTel social channels, but one resonated with all of our judges thanks to its practical, easy-to-implement advice: “Don't...
photo of a tipped scale to symbolize justice
mai 11, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Expectations for cloud communications have been high for several years, and for good reason: Benefits include increased productivity, greater collaboration and lower costs, just to name a few. Cloud adoption rates support the hype. Businesses have been moving steadily and consistently toward cloud-...
A group photo of 5 multi-ethic Millennials
mai 10, 2017
Written by Pam Bednarczyk, Content Marketing Manager
With more Millennials in the workplace than any other generation, it’s inevitable that corporate culture will change – and swiftly. In fact, this generation’s influence is being felt already. According to the Wall Street Journal , the Millennial force is forcing businesses to rethink the...
hand drawing of an organization chart
mai 09, 2017
Written by Pam Bednarczyk, Content Marketing Manager
If you’re in charge of rolling out your company’s new communications technology, it’s important to remember that you can’t do it all by yourself. It takes a team to launch a new digital initiative. So before you even begin planning, identify the people who will play pivotal roles in helping you...
African American businessman
mai 04, 2017
Written by Pam Bednarczyk, Content Marketing Manager
What’s high on the CIO’s priority list for the coming months? According to the 2017 Gartner CIO Agenda Survey , it’s digitization – the use of digital technologies to change a business model and provide new revenue and value-producing opportunities. Gartner gathered data from 2,598 CIO respondents...
Two metal gears to demonstrate change versus old habits
mai 03, 2017
Written by Pam Bednarczyk, Content Marketing Manager
If you’re about to roll out new communications technology, you may be interested in learning more about how the basal ganglia works. The basal ganglia is part of the brain, and a brief foray into neuroscience will explain why it has the potential to help you increase user adoption. The Power of...
ShoreTel Teamwork Social Media Contest
mai 02, 2017
Written by Pam Bednarczyk, Content Marketing Manager
In today’s fast-paced business environment, everyone is looking for ways to work faster, smarter and better. That’s why we’re on the hunt for your best tips to improve personal or team productivity at work. The ShoreTel Teamwork™ social media contest officially kicked off on May 2, 2017, and will...

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